Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We use MAILplus.EXPRESS to ship our orders. 24/48 HOURS delivery after despatch.
Go to My Account and fill out the registration form.
Contact us by email within 48 hours of the order being placed.
Contact ATTITUDE Byron if general tracking (as supplied with order shipment) is of concern .
We do not add GST.
We ship to Australia. For overseas orders, please contact us by email at attitude@onthenet.com.au
YES, however the satchel/price will differ slightly according to the order…..this will appear on the Shopping Cart/order confirmation.
If you need to swap an item
Returns and Exchanges
Exchange is offered on FAULTY garments only… email advice of any problem within 7 days of receipt of garment is required.
Advice of error within 7 days by email is required, and ATTITUDE Byron will replace…
Advice within 7 days by email is required and ATTITUDE Byron will replace..
Shipper will advise by email upon Authorisation.
Contact shipper via our Contact page.
Contact us by email within 48 hours of placing order. (If order has been despatched, there is no way to correct this.)
NOT after payment is received…
YES….to pre-order, email contact is required prior to placing your order.